The North Carolina Division of Motor Vehicles has made it easier to register as an organ, eye, and tissue donor with the introduction of self-service kiosks statewide. The kiosks, launched in February 2024 at Harris Teeter locations in Raleigh, Charlotte, and Fayetteville, aim to reduce lines and wait times at DMV offices.
“Giving the gift of life as an organ donor is even easier than before,” said DMV Commissioner Wayne Goodwin. “These current and future DMV self-service kiosks provide more flexibility and opportunities to make that decision. Now you can sign up to help save someone’s life not only in-person at a driver license office, but also online and while visiting a kiosk at a grocery store and other public locations.”
To learn more about this initiative, we spoke with DMV Communications Manager Marty Homan.
Currently, what transactions can be completed at a self-service kiosk?
- Renew driver’s license/state ID and print temporary driver/identification certificate (not available if previously renewed online).
- Order duplicate driver’s license, permit, and state ID, change address, and print temporary driver/identification certificate (driver’s license/ID number required).
- Register to vote (requires completion of a driver’s license/ID transaction).
What other transaction options will be added to the kiosks, and how soon?
NCDMV plans to add the following services sometime soon after July 1, 2024:
- Renew vehicle registration and print license plate stickers and registration cards.
- Pay property tax on a new vehicle and print license plate stickers and registration cards.
- Change vehicle registration address and print license plate stickers and registration cards (requires completion of a vehicle transaction).
What is the timeline for expanding kiosk locations?
NCDMV plans to add seven more kiosks sometime shortly after July 1, 2024, and hopes to add another 10 kiosks before the end of the year.
How will Real IDs be handled at kiosks?
You cannot get a REAL ID for the first time at a kiosk, but if you already have a REAL ID, you can get your renewal or duplicate at a kiosk.
How much does it cost to use a kiosk?
The vendor collects a $4.95 transaction fee, plus a card processing fee.
According to Homan, all data received thus far has indicated that the self-service kiosks have been popular with NC residents. For those registering as organ, eye, and tissue donors, the kiosk workflow is the same as online: the donor question is asked after verifying residential and mailing addresses.
“The initial deployment of our self-service kiosks are part of a much larger series of modernization initiatives, technology enhancements and upgrades, and customer-friendly operational changes our DMV senior team has been intently working for the last 2-1/2 years. While earlier modernization improvements began almost a decade ago, our North Carolina DMV is more focused than ever on current and other projects in the pipeline,” said Commissioner Goodwin. “Your DMV remains focused like a laser on making the customer experience for DMV services more efficient and less of a headache for all our customers.”
Interested in a test drive? NCDMV express self-service kiosks are now available at the following Harris Teeter locations:
- The Corners at Brier Creek, 4221 Corners Parkway, Raleigh
- Riverbend Village, 4701 Smith Farm Road, Charlotte
- Highland Centre, 2800 Raeford Road, Fayetteville
Please note that kiosks will be unavailable on Sundays from midnight to noon due to maintenance.
Register your decision to become an organ, eye, and tissue donor at www.honorbridge.org/registerme
